I was talking to one of my ex-colleagues and she reveals to me that the company that I had previously worked in has changed so much in the past years that it becomes almost unbearable to work in. The management has changed so has the directions. And that made me sad.

There are a lot of things in the corporate world that makes me sad and I want to pour them out today here, maybe you’ll share the same emotions as I have.

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Changing Directions

While I understand that in order to survive the dog-eat-dog world, businesses need to constantly evolve and keep up with the business trends in order to bring profits.

What’s sad is when they forget that what are their core mission when they first started out and start pursuing market share too aggressively.

By doing so, you will lose your precious customers and even worse, lose your most precious asset – dedicated employees.

Cut Throat Decisions

I get it. I’m not naive and I’m all for productivity and performance indicators. However, when a bad decision is made without consulting the employees, it makes me sad and mad at the same time.

When businesses take a risk and make bad decisions, it is very difficult to turn back the situation to once it was. Major decisions shouldn’t be taken so lightly and all considerations should be well thought of.

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Forgotten Assets

Besides customers, one of the important assets of a company is her workers. Happy employees mean happy customers will bring in profits again and again.

When a company expands far too quickly or try to grab as much market share as they can, they tend to forget this particular asset. A company is like one big team working towards the same goal.

If you have more than 40% of your employees not satisfied, it’s either you replace them or they’ll eventually replace you. I am sad when I see loyalty in the company is misplaced and dismissed.

Profits vs Customer Service

When the importance on profits tipped the scales over the importance of customer service, everything changes. If the company thinks that one or two disgruntled customers no longer matter to them, the whole customer care system crashes.

It does matter.

Every customer, big spender or budget money pincher, it all boils down to making your customers happy. Sure, I know you can’t please everyone but if one customer is unhappy, you’ve got to evaluate what went wrong and if it is reasonable for the customer to be unhappy about.

There are plenty of customers like myself will be silent about poor services and choose to walk away without voicing our disappointment. The one customer who complains actually voice out what maybe 10 customers who silently choosing to walk away.

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Maybe it is Time to Go

When employees don’t see the bigger vision behind the change in direction, it can be hard to convince themselves to invest their efforts in producing amazing work. Likewise, if they don’t see a clear career path in front of them, after a period of employment, they start to lose hope in getting a promotion or even taking on more responsibilities to learn something new.

Wandering eye start to prevail at this point and start scouting for greener pastures elsewhere. It makes me sad that companies are losing their best and talented employees without knowing why and how the outcome will eventually impact profits.

Conclusion

It doesn’t take much to keep your employees in the loop and seek their opinions on some of the organizations’ decisions. Particularly if the decision will affect everybody. On the other hand, it will take a lot of effort and time to gain back what is lost.

Do you agree with me? Come and share your thoughts in the comments below.

For some of my honest thoughts about the world, here are some articles that may interest you:

For All The What Ifs In The World

5 Things I Take For Granted When I Was Working In The Corporate World

The Anniversary of Leaving The Corporate World


 

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12 replies on “My Sadness in The Corporate World

  1. You really make your recommendations very clear. It must serve many entrepreneurs to manage their company with the right direction to the times that are lived. A tall writing, as always provided to your readers.

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  2. No matter the subject matter, to an element of world’s society it is about wealth and power.. success over common sense and compassion.. they care little about anyone or anything… the change has become more prominent today because of technology… I feel that in time the system could well self-destruct… 🙂

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  3. Great post, Kally. In this modern age, the new ways of doing things will always have to adhere to what the past has always worked. People change with what they think is fair, yet the old “Customer is always right” will prevail in keeping the profits moving in an upward trend. Any organization that does not see value in “bend-backward customer service” should lose every employee. The “hurt” is not you who served but they who bent the wrong way. Any companies best customer will always be, first, the employee.

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  4. Changing Directions

    While I understand that in order to survive the dog-eat-dog world, businesses need to constantly evolve and keep up with the business trends in order to bring profits.

    What’s sad is when they forget that what are their core mission when they first started out and start pursuing market share too aggressively.

    By doing so, you will lose your precious customers and even worse, lose your most precious asset – dedicated employees

    Forgotten Assets

    Besides customers, one of the important assets of a company is her workers. Happy employees mean happy customers will bring in profits again and again.

    When a company expands far too quickly or try to grab as much market share as they can, they tend to forget this particular asset. A company is like one big team working towards the same goal. End Quotes
    Kally, another excellent Post. Thank you!

    I spent most of my life in retail mid-level-management.
    I saw this play out multiple times.

    In Mass merchants and Department Stores {at various times I was a Product-Buyer and or a Store manager for both}

    I also spent several years with a very large Furniture, Appliance, and electronics retailer where all the employees except Office staff, were commissioned Sales Personnel. This company was a member of a National Buying Group, to be able to better influence cost of goods. The company had three distinct markets; and two of the three were quite profitable {the 3td market never was but the Owners ego would not allow him to close it.}

    One day the Owner came back and overnight demanded that we double the size of the selling staff on each stores floor. “Over- night” all of the top sales people left as their earning were drastically reduced, and a company that was renowned for it quality sales people and outstanding customer service; quickly became just another retailer of these products, and sales and service dropped noticeably.

    The company went Bankrupt in a few years.

    The Moral is exactly what you shared. ANY company that relies on employee-customer interaction, WILL BE only as good, only as successful as their employees level of Job Satisfaction.

    Another GREAT Post, thanks Kally
    God Bless,
    Patrick

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  5. I stepped out of the corporate world a few years ago but I can still relate from my experiences in the past. Things have changed yet they haven’t and it can still be very cut throat. Great post Kally.

    Liked by 1 person

  6. This was a very well written post that speaks the truth! I do believe that the corporate world has become so greedy and corrupt they don’t even see what they are doing is wrong. I guess I could be wrong, but I have been burned by too many of these corporate places and now I just question everything and everyone!

    Liked by 1 person

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