I’ve been labelled a talkative person as long as I started opening my mouth. My teachers in school would write in my report card:

“Kally is very creative but she needs to talk less.”

“Her work is good and she can focus more in class and be less talkative.”

“Kally has shown improvement in her studies but she talks too much in class.”

My parents didn’t really discourage me from being a talkative young child. If anything, I think they are secretly glad that I’m not shy and withdrawn. You see, when I was a baby, I did not cry much and that frighten my mom so much she actually feared I have hearing or speech impairment.

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Blabbing as a Job

My blabbing peak in teenage years. I would hog the telephone at home for hours. I would go on phone marathons with my best friends the whole night, hogging the line even my relatives can’t get through. Mobile phones are just new technology in the market then and it was really expensive to get one.

Well, at least I was at home yakking away and not out on the streets hanging out with boys or doing drugs.

My mom had the most brilliant idea when I turned 15 and got me an after-school job as a telephone operator. Her aim is to put my love for talking into good use and of course, to earn some allowance and gain some work experience. It was my very first job and I totally rock it!

There was a time that I was lost in my career path. I know I don’t love what I was doing at that time and I do know I want to be happy at work. Then I remembered my first job as a telephone operator and how happy I was at that job.

Even though it was a low first entry position, I had learned so much and I couldn’t recall any days were bad (maybe through my naive 15 years old’s eyes) everyday I worked there, I was happy.

So I quit my job as a student counsellor at a nice prestigious school (but hated my management) and applied for an executive role in an IT call centre.

It was the right move.

I excelled at the interview that I was hired on the spot. I was really good at my job (see, what passion did to me!) that I was promoted to customer service manager after a year in the company.

Blabbing as a Career

The excitement of nonstop ringing and the ability to communicate with another faceless person combined with my capability to make someone’s day over the phone just feels so right for me.

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Even until this day, I can feel the underlying vibes and juices flowing whenever I entered into a call centre.

Of course, there were other jobs that I’m great at and I love doing them but there’s no denying that I enjoy working in a call centre. Plus call centres have a wide scope of different roles that you can apply for.

Data analyst, phone sales, customer service, call quality assurance, call project management, telephony specialist, trainers and many more. Many of those positions are filled by entry-level call agents who upgrade their education over the years.

The diversity means I can learn as much as I want and dabble in as many different kinds of tasks and projects.

The cons of working in a call centre

I’m actually pretty okay sacrificing my holidays and weekends. Sure, all my friends will be partying or resting at home but I will be saving a lot of money by working. I don’t like squeezing with the crowd anyway.

Plus holidays and weekends are the busiest periods, that’s when the call centre floor comes alive. It is almost like a stock market trading floor.

The voices and calls ringing can really drown out any other noises. Sometimes I can barely hear myself shouting across the centre.

One of the two cons is the loss of voice. It’s terrible. I had it a couple of times when I started out as a telephone operator. Now I know how to take care of my throat in order not to lose my voice. Hot honey lemon helps tremendously.

The other con is that working in a call centre isn’t as glamorous as say, working in a law firm. It is deemed by many, that a job in a call centre is likened a job in the retail.

So a call centre manager is never going to be good enough comparing to an office manager, the pay scale will reflect that.

And it’s ridiculous.

Both are different roles that manage different needs.

My current life is very much different now. The most I babble to is my daughter. She babbles along with me. I’m pretty sure if I ever go back to the corporate world one day, a call centre will be my first choice career workplace.

Do you feel as passionate about a job as I am? Please share with us so I’m not alone in this.

Talking about passion. What takes to feel passionate about your job? Find out here:

12 Things You Can Do Today To Find Your Passion

How to find your passion?

Passionate @ Work


 

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14 replies on “My First Job and My Last Career

  1. It is so fantastic that you not only found something you excelled at, but that it’s something you really enjoy. It can be hard to jump over to something different, especially if it’s not what you thought you would be doing. When it comes to being talkative, it’s strange how that’s often viewed as a negative thing, especially in children and teens. I see it as a potentially really good thing (I was very shy when I was younger and developed social phobias and anxiety and turning this around to become more talkative was one of the best changes in me I could have ever imagined), and obviously in a call centre job it’s fantastic. And it’s set you up well for babbling away to your daughter 🙂
    Caz xx

    Liked by 1 person

  2. My call center experiences were always when the need for money was more important than loving the job. I was very successful by learning early, the tricks to meeting metrics. The rest is just what makes it happen and for a few hours I could be someone else and let go. If I were to take another chance, I may try to guide a few along to enjoy the Chair of Honor.

    Like

  3. Please never be anything but who you are. I think you are pretty amazing and really admire your abilities. I have always been a social person and feel that talking to get to know others, isn’t a negative. My previous job had the nerve to tell me I chatted with the incoming people, who were just waiting in the lobby. People hate waiting and get nervous depending on the situation. I always tried calming their nerves. I think people need to just be who they are and if they aren’t appreciated for that, they are not in the right place.

    Liked by 1 person

  4. This quote reminds me of my favorite T..D. Jakes, quote “If you can’t figure out your purpose, figure out your passion. For your passion will lead you right into your purpose”. And how lucky you were to have a mom who set you upon your journey.

    Like

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