Thriving in a Call Centre

Growing up, I have never thought I wanted to work in a call centre. My mum thought since I love talking on the phone so much, she introduced my first job to me. A telephone operator in YMCA hotel, a position recently vacated in her workplace. Urgh, it must be hard and so uncool working…

Call Centre & Retail – A Thankless Job

Do you know that call centres and retail industry have the highest turnover rate each year? Like the title, it is a thankless job that hardly anyone appreciates, it is low paying too. You hardly see any kids who will pen down their ambition as a customer service officer in America Express or a sales…

Guest Post: Challenging abs by CHAPE

Stuck all day in front of the computer doesn’t give you an excuse not to take care of yourself. One of the ways to take care of yourself is to make yourself look good. Today, we have our guest writer, David to come and show us that we can do quick effective exercises in your cubicle…

6 Bad Reasons to say NO to a new opportunity

There are times where an opportunity or a new job present itself on a silver platter but for some bad decision making on your part, you missed it. I know I have been guilty of it a few times and I let some of the bad reasoning rules over my head and allow golden opportunities…

Hiring People Better than You

Many leaders said the above line in the title but not many would be willing to do what they preach. One possibility is that they are afraid that their throne will usurp one day. That may be a scary thought but not to me and many other great managers out there who would jump the…

Guest Post: Untraveled Routes by Charu

Previously, Charu commented on one of my post, she left four years of career in Investment Banking behind her and mentioned that was one of the toughest decisions she had to go through. I have invited her to pen down the below guest post. Enjoy!   Are you sure about this? I wish my life were…

12 Things You can do to Hurt Your Boss Pretty Bad

Often than not, I talked about how bad management can get but one must not neglect the feelings of your boss, after all your boss is also a human. I can be hurt as well. I don’t just think that you are robots hired to do my bidding and I don’t take you as slaves…