When I was young, I created an image of a successful woman that looks like this: To me, a successful career woman must be wearing a smart suit and high heels with carefully coiffed hair and perfect makeup. She should be using the latest gadgets and carrying fancy accessories like a Bottega Veneta handbag. She…
Tag: Call Centre
My First Job and My Last Career
I’ve been labelled a talkative person as long as I started opening my mouth. My teachers in school would write in my report card: “Kally is very creative but she needs to talk less.” “Her work is good and she can focus more in class and be less talkative.” “Kally has shown improvement in her…
Whisper: Bad Debts Made Me Jobless
I was a habitual gambler. I racked up plenty of debts from the banks and turned to illegal sources like loan sharks when I was desperate. I was spiralling downhill. I have no family or friends to speak of. Everyone abandoned me. They despised me, hated me even. I couldn’t hold a job for more…
Guest Post: Why shadowing doesn’t work: proper training in a call center setting
I recently left a part time job with great hours and a great location because of bad training, and it wasn’t the first time. Training can make or break a candidate. Systems knowledge and confidence are key when speaking to customers. Why then do companies so often use shadowing as a training method when it…
Thriving in a Call Centre
Growing up, I have never thought I wanted to work in a call centre. My mum thought since I love talking on the phone so much, she introduced my first job to me. A telephone operator in YMCA hotel, a position recently vacated in her workplace. Urgh, it must be hard and so uncool working…
Call Centre & Retail – A Thankless Job
Do you know that call centres and retail industry have the highest turnover rate each year? Like the title, it is a thankless job that hardly anyone appreciates, it is low paying too. You hardly see any kids who will pen down their ambition as a customer service officer in America Express or a sales…
MiddleMe 