If you are in any of these Asian countries Singapore, Malaysia, Thailand or Hong Kong during this month, you will the experience their annual grand sales country-wide. Very much similar to the Black Friday in the States.

sweater-428616_640I’m in Singapore for a week and I am enjoying the shopping experience amid the elbow jousting and heavy shopping bags lugging. Although, I am busy burying my head in a pile of discounted wares, I do noticed that some of the retail staff are appearing overworked. They slouched at store area’s corners, one of them even nervously biting her nails, the heavy darken eyebags against their pale skin, their smile weary and tired, when they are called to attention, they reluctantly shuffled their feet painfully along to the requestor.

Please don’t get me wrong. I have been a retail staff years before and I have endured 12 hours shift, all the time standing in heels and watching enviously as others shopped with glee on a Saturday afternoon. But I remembered I always served my customers with a burst of energy. No doubt, once the shop shutters are lowered down, I’ll be kicking off my heels before slipping my angry swollen feet into the softest slippers, I’ll be loosening my tight bun that have caused me headache all day and I’ll be changing the ugly shapeless uniform for my tee and shorts before hobbling along to the nearest bus stop while my restless bored colleagues in the day would suddenly have boundless of energy to deck up in their glam dresses, planning for a late havoc night out.

Screen Shot 2015-07-29 at 5.34.20 pmAs much as they are having fun, I don’t envy them, they put themselves through the dreaded day, demanding customers and deserved to enjoy a few hours of good happy time to paint the town red. For me, my happy hours when it’s my turn to serve the customers. So what’s 4 or 5 hours of happiness compare to my 10 hours of joy?

You see, I always dived into any of my job with feverish passion. I live by the mantra of making my working hours enjoyable if not, then at least less painful. How do I do it? I take an interest in anything and everything, turning myself into a sponge and absorbing everything in my way.

When facing a customer, I will smile my brightest smile and letting the shopper aware that I’m nearby for assistance while I busied myself with something else, all the while keeping my senses alert and my ears perked, my eyes sharpen. I have learnt to read up on body language during my rest days, any slight frown while she glance through the racks of clothes or a nervous bite on the lips, will tell me when do I approach her to assist.

When I’m not with a customer and there is nothing for me to do during low or zero traffic period, I’ll take the opportunity to learn where are the particular product place and in my mind, I’ll try to match two or three pieces together. I’ll also try out the product to make sure I know how it feels on my skin. If it’s clothes, I’ll try to memorize every design, where it’s made and what’s it made of. I’ll go into our inventory system to check the availability of colors and sizes. This is to ready myself to offer suggestions and information to customers without having to check all the time.

On my rest days, since I’ll have two rest days per week, I’ll use one of the days to read up on the latest fashion online and to watch sales videos on YouTube. This way I can make trend references to customers who can’t make up their mind. I’m also ready to upsell anytime by pairing up a top with the skirt that have caught her eye or that jacket to go with her camisole.

Screen Shot 2015-07-29 at 5.31.07 pmI am sharing this experience with you to let you understand that every job out there, you always can achieve more. I believe every job, any position, big or small, you can always innovate and push yourself further as long as you are passionate in what you do. I’m not enthusiastic about the 12 hour shift nor am I a trendy fashionable person but I have passion in the work I create which is serving my customers and sending them out of the store with their purchases and their smiles.

If I can do it, so can you. So boost up your creative juice today and think of little ways you can make your current job an interesting one for yourself. At the end of the day, it’s you who decide whether you are stuck with something you hate or turn it around to something you love for 8 hours.

After my experience in retail, I have sworn off wearing heels anymore except for special occasions.

Enjoy my articles so far? Stay longer and go through the archives and read more. Join me at Twitter MiddleMe_net in order not to miss my latest updates! Meanwhile, have a Happy Weekend!

12 replies on “Customer Service with a Smile 

  1. Well aren’t you clever and no doubt a lovely asset to your employer. Customer Service sometimes seems like a perk of the past but is always and important factor for where I choose to spend my money. What you did to prepare for your retail job can be applied to many high stakes corporate jobs too. I worked for a major communications company for almost 25 years in sales and service and spent a lot of time after hours preparing for the job because as you mentioned, it made the job easier and more enjoyable to be well prepared. Keep up your fabulous attitude, there’s a lot of competition for the well paying jobs and your attitude will always be an important asset for corporations looking to hire for success. Cheers

    Liked by 1 person

    1. Hey Kelly!! Thanks for dropping in!! Love your comment and thanks for the compliment. I do agree that great customer service does retain great customers. It’s a shame that a lot of the companies are still struggling to do right by the customers. Corporate companies often forgo training needs instead of hiring more new experience people in. I think it’s important to retrain your folks and the company will benefit in the long run rather than looking for quick fixes.

      Liked by 1 person

  2. I used to work in technical support for the now defunct Pacific Bell Company. I share your concept of making work an aspect of life’s pleasures. I used to pride myself on being able to pin down and correct a customer’s
    networking problem within five minutes. I had fun…:)

    Liked by 1 person

      1. Yes, PBI was a great company. It was actually simple…most people had to manually configure the networking protocols….once I saw the pattern it came down to being able to get them to open the right field and enter the numbers.

        Liked by 1 person

  3. Thanks for sharing your experience! I was needing this kind of inspiration today! I work at the best and well rated hotel in my city as a receptionist, and I’ve been trying to do my best, even when the day is rough! We are under pressure all the time to do the best customer service we can, and to be honest, I fell tired of improving every single day. But, articles like that, always have the power of uplifting! Congrats for your great job here!

    Liked by 1 person

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