8 Steps to Apologise Effectively at Work

So, you made a mistake at work? Maybe fail to comply with a deadline or miscommunication with a co-worker. It’s common. Messing up at the workplace has endless ways. Luckily, to make things right after committing a mistake are as many. Apologising after committing a mistake requires essential expertise, but what is the right way…

How to Deal with Difficult Customers with Style

In business, the adage is “the customer is always right.” However, some customers take this way too seriously and become the nightmare of many employees and executives alike. Unfortunately, dealing with these difficult customers is a part of the game. I have been in the line of customer facing role for more than 20 years…