Are you someone who does not like parties or social events? You may have to socialize with your colleagues outside of work hours. Whether it is a coffee break or a significant social event, it can be hard to say no, even if it isn’t mandatory. There is always a feeling of guilt for missing…
Tag: Metric
How to Create a Customer Success Plan
Ever wondered how successful businesses maintain and grow their customer base effortlessly? The secret lies in their customer success plan, a tool that not only keeps them consistent but also ensures customer satisfaction. This plan is a gateway for customers to extract maximum value from their purchases, making it a win-win situation for both parties….
Are you cowering from change?
Change is inevitable in our current society and economy. In fact, there are only three ways going about change. Either you lead the change, you follow the change like everyone else, or change drags you. The leaders of the world are always fighting to lead the change because the successful ones who do, become rich,…
Guest Post: Why shadowing doesn’t work: proper training in a call center setting
I recently left a part time job with great hours and a great location because of bad training, and it wasn’t the first time. Training can make or break a candidate. Systems knowledge and confidence are key when speaking to customers. Why then do companies so often use shadowing as a training method when it…
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