To many, Singapore owes her success to efficiency, professionalism, and quality. Singapore’s transport system is the epitome of these factors. However, few remember the true heroes in our everyday lives fuelling Singapore’s success. We are a team of young Singaporeans who embarked on a yearlong project to discover more about these unsung heroes. And one such…
Tag: Manager
When the Job Description is a Scam
Nowadays, you flip through the job apps with a flick of your thumb, checking out jobs after jobs, company after company, until you came across an interesting and intriguing job description with a salary almost doubled your own. You are so tempted to try so what’s the harm of dropping in your resume anyways? Plus…
Thriving in a Call Centre
Growing up, I have never thought I wanted to work in a call centre. My mum thought since I love talking on the phone so much, she introduced my first job to me. A telephone operator in YMCA hotel, a position recently vacated in her workplace. Urgh, it must be hard and so uncool working…
Call Centre & Retail – A Thankless Job
Do you know that call centres and retail industry have the highest turnover rate each year? Like the title, it is a thankless job that hardly anyone appreciates, it is low paying too. You hardly see any kids who will pen down their ambition as a customer service officer in America Express or a sales…
Being A Better Boss Is As Easy As 1-2-3
As the boss, your job is to maximize the quality of your business in any way possible. To do this, though, you must first learn to lead by example. If you don’t, then how can you ever expect the team to perform as you’d like? Even if you think you’re doing a good job,…
Empowering Your Hands
Yet again, you place on hold after managing to speak to a customer service or a technical support and that is after a long wait on their hotline for over an hour. All because of a simple request of are they able to waive off the extra $5 in my late credit card payment fees…
6 Bad Reasons to say NO to a new opportunity
There are times where an opportunity or a new job present itself on a silver platter but for some bad decision making on your part, you missed it. I know I have been guilty of it a few times and I let some of the bad reasoning rules over my head and allow golden opportunities…
