To many, Singapore owes her success to efficiency, professionalism, and quality. Singapore’s transport system is the epitome of these factors. However, few remember the true heroes in our everyday lives fuelling Singapore’s success. We are a team of young Singaporeans who embarked on a yearlong project to discover more about these unsung heroes. And one such…
Tag: Colleagues
Thriving in a Call Centre
Growing up, I have never thought I wanted to work in a call centre. My mum thought since I love talking on the phone so much, she introduced my first job to me. A telephone operator in YMCA hotel, a position recently vacated in her workplace. Urgh, it must be hard and so uncool working…
Call Centre & Retail – A Thankless Job
Do you know that call centres and retail industry have the highest turnover rate each year? Like the title, it is a thankless job that hardly anyone appreciates, it is low paying too. You hardly see any kids who will pen down their ambition as a customer service officer in America Express or a sales…
Empowering Your Hands
Yet again, you place on hold after managing to speak to a customer service or a technical support and that is after a long wait on their hotline for over an hour. All because of a simple request of are they able to waive off the extra $5 in my late credit card payment fees…
Superheroes with Super Problems
Recent movies I’ve watched like Batman vs Superman and Captain America: Civil War, all have a subliminal message that even you are doing something great for mankind but not everyone agrees with you, there are always someone who will try to bring you down, impose certain rules and policies, making it tougher for you to…
6 Bad Reasons to say NO to a new opportunity
There are times where an opportunity or a new job present itself on a silver platter but for some bad decision making on your part, you missed it. I know I have been guilty of it a few times and I let some of the bad reasoning rules over my head and allow golden opportunities…
Hiring People Better than You
Many leaders said the above line in the title but not many would be willing to do what they preach. One possibility is that they are afraid that their throne will usurp one day. That may be a scary thought but not to me and many other great managers out there who would jump the…
MiddleMe 