In recent years, businesses have been focusing more on improving their customer interactions while honing their products and services. There are many ways to enhance customer interactions, but tracking their performance can be tricky. Fortunately, customer tracking software is designed to help businesses collect the correct data and create the appropriate customer experiences. But which…
Category: Entrepreneur
What is a Customer Satisfaction Score
One of the greatest indicators of a business’s success is how customers view it. If customers are happy with the business, they will continue to come back and pursue its offerings. If they are not happy with the business, they will simply look elsewhere. However, determining whether a customer is satisfied with the business can…
20 Best Productivity Products to Help You Improve This Year
With the many daily distractions, everyone is trying to find ways around it and become more productive. Whether we work from home or at the office, it is tough to focus, even if we strive hard to overcome it. Fortunately, productivity tools in the market can support our efforts to become more productive and successful….
6 Ways to Identify Unmet Customer Needs
Business owners have to look into every detail to determine whether their business is doing well or not. One area they can check for customer retention is the number of customers whose needs are unmet or who are unable to get the ideal solution. Identifying these unmet customer needs can be tricky, but if you…
How to Avoid a Bad Hire
Dealing with bad hires can be an expensive and challenging venture for any business. When you find out that a person you recently hired is not the right fit for the position, it will affect business operations and the morale of the entire team. It is also costly to replace these bad hires because you…
What Constitute as a Good Interview
Are you your business or company’s HR or the manager scheduled to interview potential employees? If you are, you may wonder how to make your interviews more productive and find the right employee. Interviews can take a lot of time, depending on what position needs to be filled and how applicants respond to questions. But…
Need to Terminate an Employee Remotely: 5 Things to Note
With remote work now mainstream in many industries, it is becoming common to hear stories about businesses and companies terminating their employees by email or call. When these happen, it often causes considerable debate given the perceived insensitivity of the employer without knowing or revealing the employer’s reasoning for the termination. As the employer or…
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